SHIPPING:

Customers will receive their order 3-5 business days in Europe and 10 - 15  business days to USA after it is placed (excluding weekends & holidays).

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INVALID ADDRESS POLICY:

Our customers will receive a courtesy email notification in the event that the carrier has deemed the recipient address to be invalid. Please note that if no response is given within 48 hours following the second attempt to contact the recipient, the parcel will be shipped out to the address given on file. 

 

- Please ensure that all Suite/Apt/Unit numbers and respective abbreviations are listed in ‘Address Line 2’. 

- If the recommendations above are not properly acknowledged and executed by the customer, he/she assumes all risk of not receiving his/her order.

- no refunds or exchanges will be granted. The customer will be responsible for placing a new order to receive his or her products. 

 

 

RETURN POLICY

If for any reason you are not happy with your purchase, you can initiate a return within 7 days of your package being delivered once it meets our exchange requirements. Our policy does NOT allow any refunds. We provide store credit once it has met our exchange requirements. If 7 days have gone by since your package was delivered, no returns/ exchanges will be accepted.

To be eligible for an store credit, your item must be unused, unwashed, free from make up stains and fragrance / smoke smell and in the same condition that you received it. We do not accept merchandise that has been worn, washed, damaged, soiled, and without clothing tags. Merchandise must be in a condition ready for resale.

Items must also be in the original packaging. Merchandise must have all tags (including hangtags) attached. "Final Sale" items cannot be returned.

Non-exchangeable items include:
Sale items, Gift cards, Accessories, Intimates.

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Customer is responsible for shipping fees to send the order back.

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Shipping fees are non refundable and will not be included in the store credit amount.

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If you receive a damaged or wrong item, we first want to apologize for this rare occurrence. We can assure you that this matter is a priority that we are happy to resolve. Our team carefully inspects all items before shipping. Therefore, it is highly unlikely for our customers to receive damaged merchandise. Please email photos of the damages or wrong item to info@fashedbyrex.com. 

 

All returned items will be inspected for signs of wear, washed or smoke and in the event that the item does not match the original condition, the buyer will not receive a store credit.

Once your return is received and inspected, we will send you an email to notify you that we have received your item. We will also notify you of the approval or rejection of your store credit.

If you are approved, then your exchange will be processed and store credit will be issued within seven business days. 

We reserve the right to refuse any exchange that does not meet our requirements. We are not responsible for lost or damaged packages.

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SENDING YOUR RETURN

Once the above criteria has been met, email us at info@fashedbyrex.com to notify us, we will then send you a Return From. Please print out the Return Form and indicate if you'd like to exchange an item for a different size or receive merchandise credit. If it's not indicated or the size you're requesting for the exchange is unavailable, a merchandise credit will be issued in the form of a E-gift card send to you via E-mail. Please include the Return Form slip in your Return Bag so we know who you are. 

Return should then be sent to:

Fashed by Rex

Landstuhlerstr 55

66877 Ramstein-Miesenbach 

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Please consider using a trackable shipping service. We don’t guarantee that we will receive your returned item.

 

For any questions regarding returns please feel free email us!

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